Fulfillment by Sophio - FAQ

The questions and answers below provide quick answers to frequently asked questions regarding our fulfillment and drop ship services. Click here for more info.


Is Sophio a typical warehouse distributor?

Yes. We are an automotive parts distributor as well as an ecommerce platform. We belong to a large automotive program distribution group known as The Automotive Distribution Network. Our primary distribution center is located in Somerville, TN. In addition to our primary warehouse, we ship from over fity distribution centers from across the USA. Orders placed before the cutoff, ship same day from the warehouse closest to the buyer. Our sophisticated ecommerce platform routes orders to the closest warehouse to the buyer and are shipped same day. This allows us to compete with Amazon as most orders.


I am a warehouse distributor - how can I work with Sophio?

As a warehouse distributor, you can use Sophio to sell direct to consumers or you can be a vendor to Sophio and drop ship to our sellers and end users. For more information, please review our article on becoming a Sophio supplier.


Do you have a linecard?

Have a look at the line card in our knowledgebase. The catalog at your site will have over 800 brands.


How do I pay?

By Paypal, Credit Card, or pre-approved open account.


Do I have to pay tax?

Sophio charges sales tax to buyers located in the State of Tennessee which is where we have nexus. If you are a wholesale buyer provide us with your Tennessee reseller permit and you will not be charged sales tax.


How is shipping calculated?

We offer flat rate shipping for ground orders. Pre-Approved National accounts may provide us with their third party billing info. The fee you pay depends on your volume. New sellers initially pay $9.25 per package. This amount is automatically adjusted over time as your volume increases and your product mix changes.


Do I have to pay a transaction fee?

There are no transaction fee's charged to buyer or seller. Sophio pays all third party transaction fee's.


Can I use the Sophio platform to automate my business but NOT buy parts from Sophio?

Sure you can.


How do returns work?

All returns require an approved RMA. Returns will be sent to our Somerville, TN distribution center at the buyers expense. Purchases returned after 30 days will be rejected and sent back 'freight collect'. Defective items must be sent back with an approved RMA number. RMA's are generated within the Sophio website by the buyer.